Customer Support That Actually Works.
Vekto Helpdesk
Omnichannel ticketing, knowledge base, live chat, SLA management, and automation — everything your support team needs to deliver fast, personalized, and measurable customer experiences.
Built for: Support teams, customer success, service desks
Empowering teams at 6,000+ companies
What Vekto Helpdesk can do
Ticket Management
Omnichannel ticketing from email, chat, phone, social media, and web forms — every conversation becomes a trackable ticket in one unified inbox.
Live Chat
Embed a beautiful chat widget on your site. Real-time conversations with canned responses, file sharing, and AI-powered response suggestions.
Knowledge Base
Build a searchable help center so customers find answers instantly. Rich text editor, categories, SEO optimization, and analytics to track article performance.
Automation Rules
Auto-assign, auto-tag, auto-escalate. Build powerful rules that eliminate repetitive work and ensure tickets reach the right agent every time.
Feedback Collection
CSAT surveys after every interaction, NPS tracking, and sentiment analysis. Know exactly how customers feel about your support experience.
Agent Analytics
Real-time dashboards for ticket volume, resolution time, first-response time, agent workload, and team performance benchmarks.
How it works
Connect Your Channels
Set up email, chat, social, and web forms. Every message becomes a ticket automatically.
Organize & Automate
Route tickets to the right agents, set SLAs, and let automation handle the routine.
Resolve & Delight
Respond with context, track satisfaction, and build a knowledge base for self-service.
Simple, transparent pricing
Start free. Scale as you grow.
Starter
For small support teams
Up to 3 agents
- Email & web form ticketing
- Basic knowledge base
- Canned responses
- Basic reports
- Email support
Professional
For growing support operations
Unlimited agents
- Everything in Starter
- Omnichannel support
- Advanced knowledge base
- SLA management
- Automation workflows
- CSAT surveys
- Custom reports
- Priority support
Enterprise
For large support organizations
Unlimited agents
- Everything in Professional
- AI assistant
- Multi-brand help centers
- Custom roles & permissions
- Audit log & sandbox
- API access & SSO
- Dedicated account manager
Loved by teams everywhere
Amara Okafor
VP Customer Success, CloudNine Digital
“Vekto Helpdesk transformed our support operations. Response times dropped by 60% in the first month, and our CSAT scores have never been higher.”
Marcus Weber
Head of Support, TechVista Solutions
“The automation engine alone saved us 20 hours per week. Our team can now focus on what matters — helping customers solve complex problems.”
Sarah Chen
Support Director, GrowthStack
“The best helpdesk platform we have used. Clean UI, powerful SLA management, and the knowledge base reduced our ticket volume by 35%.”
Works with your favorite tools
Seamlessly connect with the tools your team already uses.
Frequently asked questions
Ready to try Vekto Helpdesk?
Start using Vekto Helpdesk today. Available on the Pro plan.
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